Shipping

Shipping Policy

How much is shipping?

We offer FREE shipping on all US orders via USPS First Class mail. USPS Priority Mail, USPS Priority Mail Express, and shipping via UPS are all available at checkout for an additional fee.

We currently offer international shipping to the following countries:

• Australia ($20 for orders $400 and under, $50 for orders over $400)
• Canada ($20 for orders $400 and under, $40 for orders over $400)
• France ($20 for orders $400 and under, $50 for orders over $400)
• Germany ($50)
• Indonesia ($65)
• Ireland $20 for orders $400 and under, $50 for orders over $400)
• Kuwait ($65)
• Malaysia: ($25 for orders $400 and under, $50 for orders over $400)
• Netherlands ($20 for orders $400 and under, $45 for orders over $400)
• New Zealand ($50)
• Singapore ($25 for orders $400 and under, $50 for orders over $400)
• Spain ($50)
• Sweden ($50)
• UK ($20 for orders $400 and under, $50 for orders over $400)

For any other country, please contact us for a custom quote at hello@kotajewelry.com.

All orders $1,000 and above require a signature upon delivery.

What happens if my package is lost/stolen/damaged?

Every order comes with complimentary shipping insurance and tracking. If you have an issue with your package, please reach out to us at hello@kotajewelry.com.

When will I receive my order?

Orders are processed within 3 business days for items not requiring customization. Once shipped, it will usually take USPS between 1 to 8 business days for First Class delivery on domestic orders. Please note that shipping times may be increased during holiday seasons. For international orders, your local customs agency may add additional business days for clearance in some cases.

How much duties and taxes will I need to pay for international orders?

Outside the USA, ALL destinations are shipped to on a DDU (Delivery Duty Unpaid) basis, which means that all relevant import taxes and duties are not included in your final purchase price. You will instead be invoiced by our shipping partner and be liable for all charges applied to your order. We will not declare a lower value on any customs forms. Please contact your local customs office for an estimate.

What if my package is returned to you?

Any package returned to Kota Jewelry through an error on the buyer’s part will not be refunded the shipping cost (if applicable) and a restock fee of 15% of the item’s purchase price will be deducted from a refund. For packages that qualified for free shipping, the shipping charge incurred by us to send it to you will be deducted from a refund. Some instances where a package would be returned back to us is: an error/omission of the address rendering delivery impossible, not picking up a package in time from the post office, refusing customs duties, etc. Please note that the above list is not exhaustive and are merely examples. If Kota Jewelry has to pay duties for a package to be returned back to us, that will be deducted from your total refund amount.

If a package is sent back due to an error on the buyer's part and you would like us to resend it, you will be charged a shipping fee.