Orders & Returns

Orders & Returns

Can I make changes to my order?

If you need to make a change to your order, please contact our customer care team: orders@kotajewelry.com. Once an order has been shipped, we unfortunately cannot modify it or make any changes.

Can I pay using another method?

We are happy to offer the following payment methods in addition to our website checkout:

  • Zelle: orders@kotajewelry.com
  • Venmo: @kotajewelry
  • Cashapp: $kotajewelry
  • Paypal Friends & Family: orders@kotajewelry.com

If you would like to purchase an item using the mentioned alternate ways, please reach out to orders@kotajewelry.com.

Can I make a return?

All sales are final and non-returnable. If you have an issue with your order, please reach out to us at hello@kotajewelry.com.

Unless an item is marked as “new,” it is an estate, vintage, and/or antique piece and its condition will be representative of that. While we strive to list all imperfections in the listing, if any, please ask all questions before you purchase a piece as all minor flaws may not be mentioned. Please note that all measurements are approximate and that while our machine can identify stones, it is unable to tell if they are natural or synthetic. As most of our pieces are estate, vintage, and/or antique, some settings for stones can be loose or stones may be glued in. Please take them to your local jeweler to make sure the stones are set securely as we sell them as is and cannot take responsibility for loose or lost stones. Not all chips/abrasions/cracks in stones will be listed and some should be expected for estate/vintage/antique pieces. For specific details, please ask all questions prior to purchase.